Customer Experience

Course Overview

Learn how to excel in serving and managing customers. Learn how your business will enjoy a healthier bottom line because of stellar customer management.

This course will increase the frontline staff members on the job performance through the exploration of the nine principles of customer management, as outlined in the business book, Customer Management: The kiisa Service Cycle. With innovative business models, case studies, and interactive activities, this course will foster an environment for participants to learn how to become invested in the art of customer service and management.

Participants will learn; the nine principles of customer management, how to build confidence as a frontline staff member in the areas of customer service and management, new methodology that will improve customer service skills, extensive knowledge of effective industry standards of customer service, and the promotion of customer service concepts that positively affect the organization's bottom line.

Customer Management: The kiisa Service Cycle is a required text for You Are The Customer Experience. Please order the book at least one week prior to the date of the course instruction, from the link provided below.

http://www.esqbooks.com/customer-management-the-kiisa-service-cycle.html

 

Cost:

$355

Materials:

Textbook required

Material Fee:

NA

 

Sessions Available

Section

Date & Time

Instructor

Location

Meeting Dates

Holiday

1

Tuesday

8:30am - 5:00pm

Sharon Sandifer & David Kiviaho

Mandeville 

09/09/14

N/A

2

Tuesday

8:30am - 5:00pm

Sharon Sandifer & David Kiviaho

Hammond

09/30/14

N/A

3

 Tuesday

8:30am - 5:00pm

Sharon Sandifer & David Kiviaho

 Walker

 10/28/14

N/A


 

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