Boosting Your Bottom Line

Course Overview

This Customer Management Course includes corporate elements of emotional intelligence, teamwork, worldwide case studies, leadership, and other business innovations.Learn how to excel in serving and managing customers. Learn how your business will enjoy a healthier bottom line because of stellar customer management.

This course will increase the frontline staff members on the job performance through the exploration of the nine principles of customer management, as outlined in the business book, Customer Management: The kiisa Service Cycle. With innovative business models, case studies, and interactive activities, this course will foster an environment for participants to learn how to become invested in the art of customer service and management.

Participants will learn; the nine principles of customer management, how to build confidence as a frontline staff member in the areas of customer service and management, new methodology that will improve customer service skills, extensive knowledge of effective industry standards of customer service, and the promotion of customer service concepts that positively affect the organization's bottom line.

Customer Management: The kiisa Service Cycle is an optional text for Boosting Your Bottom Line. Please order the book, if desired, from the link provided below.

http://www.esqbooks.com/customer-management-the-kiisa-service-cycle.html

 

Cost:

$295

Materials:

Textbook optional

Material Fee:

NA

 

Sessions Available

Section

Date & Time

Instructor

Location

Meeting Dates

Holiday

1

Tuesday

1:00-5:00 pm

Sharon Sandifer

& David Kiviaho

Mandeville 

03/03/15

N/A

2

Tuesday

1:00-5:00 pm

Sharon Sandifer

& David Kiviaho

Hammond

03/31/15

N/A

3

 Tuesday

1:00-5:00 pm

Sharon Sandifer

& David Kiviaho

 Walker

04/21/15

N/A


 

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