Google 2-Step Verification

Frequently Asked Questions

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What is 2-Step Verification?

2-Step Verification is an additional security measure on your Google account. In addition to your password, you'll also need a one-time code to log in to your account.

 

How does it work?

Logging in the first time will work a little differently. As you do currently, you will log in to Google with your firstname.lastname@selu.edu username, and type in your password. Then, a code will be sent to your mobile phone via text message, voice, or the Gmail app.  Once you enter the code, you will be able to complete the log in process.

 

Will I need to enter a code every time I log in?

No, with the option "Don't ask again on this computer,” you will not be prompted for a verification code every time; just occasionally. However, if you clear your browsing history or use a new browser on your computer, you will be prompted to enter a verification code. A new code will then be sent to your mobile phone via text message, voice, or the Gmail app.

 

Why do we need it?

There are many ways attackers can steal your password. Using the same password on multiple sites, phishing attacks, and malware are just a few. With 2-Step Verification, the attacker would also need your one-time code, which is much harder to obtain since the code is only sent to your mobile phone. While 2-Step Verification will protect your Southeastern Google account today, soon it will also protect other systems such as Moodle and Workday.

 

Sounds great. How do I enable 2-step verification?

Simply visit https://myaccount.google.com/security and log in with your firstname.lastname@selu.edu account. Click 2-Step Verification and follow the instructions.

What should I choose for the second step?

We recommend one of the three options below:

  • If you already use the Gmail app on your iOS or Android phone, choose Google Prompt. When you log in, the Gmail app on your phone will show a prompt and you simply tap Yes. This option is simpler as you don't need to type in a 6-digit code.
  • If you don't use apps on your phone, choose text message. You will receive a 6-digit verification code via text message.
  • If your phone isn't SMS capable, choose voice message. You will receive the 6-digit verification via an automated phone call. 

 

What if I lose or break my phone?

In addition to your phone, you can set up alternate second steps that can be used in case you lose your phone. Setting up alternate steps is highly recommended.

  • Add a step for voice message, and use your Southeastern office phone number. 
  • Use Backup Codes. You will see 10 one-time use codes. Print the codes and store them in a safe place, such as in your purse/wallet or locked in your desk drawer.

We recommend setting up both of the above options. If you then lose your phone, you can receive a verification code on your office phone, or use one of the backup codes to get back into your account. If neither of the alternate options are available, you can call the helpdesk at 985-549-5555 for assistance getting back into your account.

 

Is this mandatory for everyone at Southeastern?

It is highly recommended for all faculty, staff, and students, but will be mandatory for administrative employees beginning Fall 2019. A deployment schedule for administration has been published. Note that the deployment schedule may be subject to change.

When 2-Step Verification is deployed for your administrative unit per the schedule, you will have 2 weeks to enroll. Each time you log in, you'll see a reminder to enroll by the specified date. After that date, you will not be able to log in to your Google account if you have not enrolled in 2-Step.

 

Where can I obtain more information about this?

Google has lots of information available at https://www.google.com/landing/2step/. If you have any other questions, please contact the helpdesk at 985-549-5555 or helpdesk@southeastern.edu.