Frequently Asked Questions

 Mail FAQs

Can University employees receive personal mail in a department’s box?

Departmental boxes are for University business only.

Who can rent a campus rental box?

Campus rental boxes are available for rent to students, faculty, staff, or the public.
A valid form of photo ID is required.

How much does it cost to rent a campus rental box?

The cost to open a new box for the Fall or Spring semester is $16.00 (cash or check
with ID accepted). The cost to open a new box for the Summer is $8.00. Renewals are
$16.00 per Spring or Fall semester and $8.00 for the Summer. Students residing in
any of the 8 contemporary residence halls will have access to on-site rental boxes
at no additional charge.Faculty/staff members have two options when renting an annual
box for personal use. One option is to pay the full $40.00 due in August. A second
option is to pay the semester rates of $16.00 for the Fall or Spring and $8.00 for
the Summer.These rental options are also available to the public (not including Southeastern

Do both addresses need to be included on a Campus Mail envelope?

Campus mail must have complete addresses in the “To” and “From” fields and must include
the box number of the recipient. When re-using an inter-department envelope, be sure
to cross out the previous address on the envelope.

What forms of payment do you accept?

Services can be paid with either check, credit/debit card, Lion’s Lagniappe (with
proper ID) or Apple Pay (or other electronic payment).

Can I share a box with a friend?

University policy prohibits the sharing of boxes except by spouse or sibling.

Can I ship packages from vendors such as FedEx or UPS from the University Mail Center?


How do I receive a package that is shipped to my University address?

Faculty and Staff Mail and Package services:

All mail and packages sent VIA USPS will be delivered to The Document Source and will
be available for pickup on same day. Please utilize the following Address format:

Your Name
SLU (Your Box Number)
303 Union Ave, room 1401 Student Union
Hammond, LA 70402

Packages sent via alternate carriers (ex. FedEx, UPS, DHL, etc.) must utilize the
following address format. These packages will arrive at the Southeastern Receiving
Station and you will be informed once received.

Your Name
SLU (Your Box Number)
2400 N. Oak Street
Hammond, LA 70402

Living on campus and require mail and package services? 

Students Residents living in University Housing can take advantage of our centralized
mail system.  All student resident mail and packages will be delivered to The Document
Source Print and Mail Center located in the Student Union next to Starbucks. When
a student’s mail or package is received and processed, the mail center will send the
resident an email stating that the item is ready for pick up.  The Student must bring
their ID to The Document Source to retrieve their items during normal business hours.
Monday through Thursday 7:30AM to 5:00PM, Friday 7:30AM to 12:30PM. Summer hours are
Monday through Thursday 7:00AM to 5:30PM, closed Fridays. 

When providing the address to receive mail or packages on campus, the resident must
use the following format and box number in order for it to be delivered to The Document

(Your full legal name)
303 Union Avenue, Suite 1401
Hammond, LA 70402

Commuter Student Campus mail:

Commuter Students have the option to rent a mail box to receive mail and packages
at The Document Source. Rent of $16 for fall or spring and $8 for summer is paid each

Useful tips

  • Use the name you have on file with the university.
  • Must provide ID when retrieving mail or packages.
  • The receiver on the package is the only person that can retrieve the package.
  • The Document Source does not take cash.


Can I have my mail forwarded to a new address?

Federal law prohibits mail from being permanently forwarded from an open box. The
patron must close the box, return the key, and fill out a Change of Address form in

What is the procedure for preparing Domestic and International mail to be metered?

All mail to be metered must be dropped off at the front counter at the University
Mail Center and signed in by the person leaving it. Department name and Budget number
must also be provided. Mail must be sorted by Departments and placed in the appropriate
bins labeled “Handwritten” and “Typed”. Budget number must be written visibly on the
mail to be metered or it will be returned to the department. All mail must have completed
“To” and “From” addresses.Please be sure to keep Domestic and International mail separate.
The country of destination is required on International Mail following the address.Meter
machine operation begins at 10:00 a.m. Monday through Friday. Mail is metered throughout
the day until courier pick-up at 3:00 p.m.

What is the correct procedure for addressing Domestic Mail?

 The correct placement for the Return address is the upper left corner of the envelope
or address label. The address of the designee/recipient should be placed slightly
below and to the left of center of the envelope and the postage should be placed in
the upper rightcorner of the envelope or item to be mailed. Please note that a return
address must always be included. An article that does not have a return address, if
undeliverable, will be sent to the Dead Letter Office in Atlanta, GA. Do not secure
postage with tape. The item will be returned to sender as undeliverable.

What is the correct procedure for addressing International Mail?

When addressing International Mail, the delivery address should be printed in all
uppercase letters. The name of the place of destination and the name of the country
of destination must be written in capital letters together with the correct post code
number or delivery zone number, if any. If possible, the address should have no more
than five lines. Some examples:

Mr John Clarkson
120 Rowan Drive
Apartado 1456

Exception: to Canada, there must be two spaces between the province abbreviation and
the postal code, as shown below.

Ms Hannah Sellers
2525 Clearing Street

Whenever necessary, be sure to include completed Customs forms, taking care to list
each item contained in the package (includinga list of perdocumentssuch as letters,
checks, money orders, etc.).Pleasesee the InternationalMail Manual available in theUniversity
Post Office for more details on International Mail Procedures.

What are the correct procedures for addressing mail being sent to military bases?

Mail addressed to an APO or FPO should not include the city or country name. Including the city or country name results in the
mail being sent to the international post office instead of the military post office.
Examples are below:

PSC 3 BOX 4120
APO AE 09021

PSC 3 BOX 4120
APO AE 09021

Where can I purchase mailing/shipping supplies on campus?

Mailing supplies such as Priority/Express envelopes, boxes and labels are located
inside the Document Source at no charge. The University Bookstore and the Document
Source sell stamps and envelopes.

What is the campus mail delivery schedule?

 We deliver Departmental Mail to North Campus by 1:00 p.m. Monday – Thursday.



 Print FAQs

Can the Document Source print any job?

Our associates are professional and offer expert assistance to all customers. We will
strive to meet turnaround times and material requirements. However, it is against
policy to duplicate copyrighted materials. We do offer copyright clearance for your

How do I submit a print job request to the Document Center?

The document to be copied must be submitted by email to [email protected] or in person.  When submitting your request, you will be asked to provide the following

Budget Unit Number
Date/Time Submitted
Date/Time Due
Department Head (and signature if required by department)
Phone Number
Requester’s Name
Number of Originals
Number of Copies
Any specific details regarding the job not covered by the ticket

I need a test copied quickly and would like to wait for the job to be completed. What
can I do?

Tests can be copied while you wait. Inform the Document Source staff that you have
a request for a test to be copied and they will be happy to run the copies while you
wait. Waste copies from tests will be returned to the instructor.

What if I need a job returned at a specific time?

While we cannot always guarantee a turnaround time we will work very hard to meet
your needs. Please enter a specific time and/or date needed in the appropriate space
on your order request form. This will allow us to prioritize work to help meet your
needs. Jobs can be picked up anytime after the agreed upon completion time.

How can I be sure that I am billed properly for the work I submit?

The yellow copy of the job ticket will be returned with the completed job to the department
for their records.

What is the University Department delivery schedule for print job?

The Document Source does not regularly deliver print jobs.  However, if you have a
specific need for delivery just call us and we will work with you to meet that need.