Moodle Support

Moodle Support

 

Moodle Requirements and Technical Recommendations

 

This page contains useful information and various support materials to assist you in being successful in courses offered through Moodle at Southeastern Louisiana University.

 

First things first...

Check your computer equipment and browser configuration for optimum performance. To maximize performance, you'll need to be certain you have settings that meet Moodle's requirements and that the browser you're using is properly configured. You can check those things here:

 

Login Information

Southeastern students' Moodle username and password are the same as their WEBMAIL and LEONET username and password. Username example: w0123456


Operating Systems

According to Moodle's site: "The operating system is not important, but you may need software to read files that you upload (e.g. if you upload Microsoft Word files then all your users need software to read Word files)."

 

Network Connectivity

If you are accessing the Internet using a Wi-Fi (wireless) connection, be sure you have a
strong and reliable connection before attempting a quiz. If the signal is weak or there is a brief interruption of service during a quiz, you may be unable to submit a quiz. Wireless
Internet is not always as reliable as a wired connection because it can be affected by
interference from other devices. A hard wired internet connection is always suggested when taking tests and quizzes.

 

Browser Versions

  • Firefox 3 or later
  • Safari 3 or later
  • Google Chrome 4 or later
  • Opera 9 or later
  • MS Internet Explorer 7 or later (Even Google does not support IE6 any more)

 

Required Browser Settings

  • Enable Cookies
  • Enable Javascript
  • Do not block pop-up windows

 

Recommended Browser Add-ons

Add-ons may need to be installed if your browser is not already configured:

 

  • A PDF Reader - PDF reader should be installed on your computer, and a PDF

       browser plugin will let you view PDFs in a browser window without opening a

       separate program.

Download Adobe Acrobat Reader at http://get.adobe.com/reader/

 

  • Apple Quicktime - Apple Quicktime provides easy access to multiple audio

       and video formats your instructors may post. Macintosh computers come with
       Quicktime already installed. Windows users should also install Quicktime.

Download Quicktime at http://www.apple.com/quicktime/download/

 

  • Java - Java may need to be installed and enabled in your browser for features used

       by some Moodle courses. You will see a warning if you need to install or upgrade
       Java. Recommendation is the latest version of Sun JRE 6.

Download JRE at http://java.sun.com/javase/downloads/index.jsp

 

  • Adobe Flash Player -The Adobe Flash Player plugin for your browser will allow

       you to access Flash video and rich interactive media.

Download Adobe Flash Player http://get.adobe.com/flashplayer/

 

Students needing assistance with Moodle or any other technical

issues can receive help from the Southeastern Student Help Desk.  

http://www.selu.edu/admin/sps/sps/helpdesk/contact/index.html


CONTACT USCAMPUS MAPDIRECTORIES |  GIVING  | MOODLELEONETWEBMAIL