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Login Error Messages



Error Message: What You Should Do:
Error message invalid ID

Error message invalid PIN

Did you use your SLU W number as the UserID and six-digit birthdate as the PIN?
Sample login screen

  1. Try closing your browser and logging in again.
  2. If your UserID and PIN still don't allow you to access the material, contact the Circulation Desk, at 985-549-3968 or libcirc@southeastern.edu for verification of your W number and PIN in our user records.
 Error message blocked status

Do you have overdue library materials or do you owe money for materials not returned to the Library or for materials that you returned after the due date?

You can review your library account through the Library Catalog by clicking on "Review My Account." In order to access Electronic Reserve materials or the Indexes and Databases you must return overdue books and/or pay outstanding Library fines.

If you have questions about your account, please contact the Circulation Desk at 985-549-3898 or libcirc@southeastern.edu.

 Error message barred status

Have you previously left Southeastern and have now returned?

Your information may not have been updated in our user records. Contact the Circulation Desk, at 985-549-3968 or libcirc@southeastern.edu for verification of your status in our user records.

 

Error message user profile

Error message library privilege expired

Are you a current Southeastern student, staff or faculty?

You must be a current Southeastern student, staff or faculty to view materials on Electronic Reserve or in our indexes and databases.

  1. If you are Alumni, Friend of the Library, or other special patron, our indexes and databases are available to you in the Library.

  2. Use your Southeastern W number as the UserID and six-digit birthdate as the PIN.

    Sample login screen

  3. If your UserID and PIN still don't allow you to access the material, contact the Circulation Desk, at 985-549-3968 or libcirc@southeastern.edu for verification of your W number and PIN in our user records.

Invalid user name or other error message

Are you linking to the database from the library website?

You must start at the library databases web page in order to access databases from off-campus.