OFFICE OF TECHNOLOGY
The Office of Technology, located mainly in McClimans Hall, includes three departments:
Client Services, Client Mobility and Client Connectivity. The Client Services group
consists of the Customer Service Center, Desktop Support, Telephone/Data Support Center
(data, phone and video) and Computer Equipment Resales. The Client Mobility group
consists of the Enterprise Technology Solutions, Web Development Team and Student
Technology Center. The Client Connectivity group consists of Systems Engineering and
Operations. The mission of the Office of Technology is to provide direction to Southeastern
Louisiana University in developing technological resources, which supports our continued
achievement of GRAD Act performance objectives and institutional strategic priorities,
and thereby creates an environment conducive to our students' ultimate success.
The Office of Technology serves the university as an administrative and instructional
facility, providing computer support for students, faculty and staff, and supports
other technology services required by the university. The Office of Technology supports
more than 200 physical servers, over 100 virtual servers, and more than 75 terabytes
of storage. These servers are used to host the university's PeopleSoft administrative
applications, as well as other academic and administrative systems. A fiber optic
backbone connects every building on campus and serves local and remote labs, classrooms,
faculty, and staff offices. Fiber-optic lines to Baton Rouge, Livingston and Mandeville
provide Internet and network connectivity for users at those campuses. Through the
use of compressed video, the university is also connected to any other campus in the
state included in the Board of Regents Video Network. Three un-interruptible power
supplies and a natural gas/propane generator allow the computer room to continue functioning
in the event of a power failure. In the event of a disaster that incapacitates the
data center, core administrative and academic applications can be moved quickly to
back-up systems at our Business Continuity Center. University telephone services are
provided through an Avaya S8730 PBX Switch, which is housed in McClimans Hall.
The above system supports a variety of software for programming (COBOL, C, BASIC,
Pascal, FORTRAN, Ada), database development (Oracle, PeopleSoft). Statistical packages
available include SPSS and SAS.
The Southeastern network gives personnel access to supercomputers and other services
via e-mail, FTP and WWW. Two hundred and forty megabits of Internet bandwidth are
available through LONI, the Louisiana Optical Network Initiative. One hundred megabits
of redundant Internet bandwidth is available through Hunt Communications.
All students, faculty and staff are automatically assigned a network account upon
registration or employment. Information about the Office of Technology and education
in the use of technology is provided through online information, short courses and
consultation with Client Services. The university utilizes servers running Linux and
Apache for web server access. Web services include HTML, CGI and multimedia streaming.
Students are allowed to establish personal web pages under netstorage web services.
Southeastern can be found on the web at www.southeastern.edu. The voice system can be reached at 1-800-222-7358 or 985-549-5800. For more about
the Office of Technology, visit their website.
High speed internet access is also available in all university housing facilities.
A wireless network is available to all Southeastern students, faculty and staff. Visitors
and guests may also have access.
Additional computing support is offered through local area networks and associated
file servers. These networks make available word processing software and permit faculty
and staff to send and receive electronic mail. Google Apps have also been made available.
There are more than forty separate computer labs on- and off-campus for support of
the students, faculty and staff. The equipment in these labs range from multi-media
super PCs, printers, scanners, to CD/DVD players. Open labs, with more than 70 seats
available to all students and majors, are located in Fayard Hall. The Student Technology
Center is available seven days a week from 6 a.m. until 2 a.m. Complete schedules
for all labs are maintained on the Student Productivity Services website accessed
from the Southeastern Louisiana University Home Page. Student Productivity Services
and Student Technology Services are responsible for staffing and maintenance of all
computer labs operated under the Student Technology Fee. Student Technology Assistants
and Graduate Assistants are hired and trained to assist all students with academics
and technology.
Southeastern has three compressed video rooms on the main campus, one room at the
Baton Rouge Center, one room in St. Tammany, and one room in Walker. Instructors can
originate from all sites on campus. We utilize Video over IP to deliver the classes.
The equipment includes Polycom Codecs and large monitors. The selection of sources
in most rooms includes a document camera and PC video output. Southeastern also employs
the latest A/V technology in more than 90 classrooms throughout the campus, enabling
instructors to deliver content-rich multimedia lectures and presentations.
Laptops, tablets, projectors, digital cameras and digital media packs are available
for checkout by students. To find out how to check out this equipment, visit www.southeastern.edu/sps
and click Equipment Checkout.
A Student Computer Help Desk provides phone support for Southeastern students in various
aspects of technology including online course issues, Internet questions, Southeastern-related
information, Student Technology Fee supported software applications and e-mail account
questions. The Student Computer Help Desk can be reached by calling 985-549-2700.
