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The Office of Technology, located mainly in McClimans Hall, includes three departments: Client Services, Enterprise Resource Planning and Client Connectivity. The Office of Technology also includes the Web Development Team. The Client Services group consists of the Customer Service Center, Desktop Support, Telephone/Data Support Center (data, phone and video) Student Technology Center, and Computer Equipment Resales. The Enterprise Resource Planning group consists of the Database Team, Programming and Quality Assurance. The Client Connectivity group consists of Systems Engineering, Student Interns and Systems Administration. The mission of the Office of Technology is to enhance and effectively utilize a progressive technological infrastructure, including the enterprise resource planning system, content management system, learning management system, and communication systems; and to ensure that students, faculty and staff have the opportunity to take advantage of current and emerging technology resources in alignment with the university's mission of leading the educational, economic, and cultural development of Southeast Louisiana.
The Office of Technology serves the university as an administrative and instructional facility, providing computer support for students, faculty and staff, and supports other technology services required by the university. The Office of Technology supports more than 200 physical servers, over 100 virtual servers, 500 virtual desktops, and more than 150 terabytes of storage. These servers are used to host the university's PeopleSoft administrative applications, as well as other academic and administrative systems. A fiber optic backbone connects every building on campus and serves local and remote labs, classrooms, faculty, and staff offices. Fiber-optic lines to Baton Rouge, Livingston and Mandeville provide Internet and network connectivity for users at those campuses. Through the use of compressed video, the university is also connected to any other campus in the state included in the Board of Regents Video Network. Three uninterruptible power supplies and a natural gas/propane generator allow the computer room to continue functioning in the event of a power failure. In the event of a disaster that incapacitates the data center, core administrative and academic applications can be moved quickly to back-up systems at our Business Continuity Center. University telephone services are provided through an Avaya PBX and Shortel VOIP systems, which are housed in McClimans Hall.
The above systems support a variety of software for programming (COBOL, C, BASIC, Pascal, FORTRAN, Ada), database development (Oracle, PeopleSoft). Statistical packages available include SPSS and SAS.
The Southeastern network gives personnel access to supercomputers and other services via e-mail, FTP and WWW. A 1Gbps connection through Hunt Communications serves as the primary Internet bandwidth. A redundant 125Mbps of Internet bandwidth is also available through LONI, the Louisiana Optical Network Initiative.
All students, faculty and staff are automatically assigned a network account upon registration or employment. Information about the Office of Technology and education in the use of technology is provided through online information, short courses and consultation with Client Services. The university utilizes servers running Linux and Apache for web server access. Web services include HTML, php and multimedia streaming. Students are allowed to establish personal web pages under Google web services. Southeastern can be found on the web at www.southeastern.edu. The voice system can be reached at 1-800-222-7358 or 985-549-5800. The Office of Technology's web page is located at www.southeastern.edu/admin/technology.
High speed internet access is also available in all university housing facilities. A wireless network is available to all Southeastern students, faculty and staff. Visitors and guests may also have access.
Additional computing support is offered through local area networks and associated file servers. These networks make available word processing software and permit faculty and staff to send and receive electronic mail. Google Apps have also been made available.
There are nearly 50 computer labs on- and off-campus for support of the students,
faculty and staff. The equipment in these labs range from virtual computing stations
to multi-media super PCs, printers, scanners, and CD/DVD players. Open labs, with
more than 70 seats available to all students and majors, are available seven days
a week from 6 a.m. until 2 a.m. in Fayard Hall. Complete schedules for all labs are maintained on the Student Productivity
Services website http://www.southeastern.edu/admin/sps/. Student Productivity Services is responsible for staffing and maintenance of all
computer labs operated under the Student Technology Fee. Student Technology Assistants
and Graduate Assistants are hired and trained to assist students with technology needs.
Moodle, Gmail, and Leonet training are available to students. To attend a session,
students can sign up online at http://www.southeastern.edu/admin/sps/training/registration/index.html
The Student Technology Center which is managed by Student Productivity Services offers an equipment checkout service to students in our Mane Media room. Laptops, tablets, projectors, digital cameras, digital video cameras, graphing calculators, audio recorders and tripods are available for checkout. For a specific list of the items available and to find out how to check out this equipment visit http://www.southeastern.edu/admin/sps/manemedia/index.html.
Southeastern offers compressed video classes on the main campus. Instructors can originate in a classroom on campus, and transmit to other locations. The room can also receive compressed video classes from other universities. We utilize Video over IP to deliver the classes. The equipment includes Polycom Codecs, large monitors, cameras, and a projector. The selection of sources in the room includes a document camera and PC video output. Southeastern also employs the latest A/V technology in more than 100 classrooms throughout the campus, thus enabling instructors to deliver content-rich multimedia lectures and presentations.
Laptops, tablets, projectors, digital cameras and digital media packs are available for checkout by students. To find out how to check out this equipment, visit www.southeastern.edu/sps and click Equipment Checkout.
A Student Computer Help Desk provides phone support for Southeastern students in various aspects of technology including online course issues, Internet questions, Southeastern-related information, Student Technology Fee supported software applications and e-mail account questions. The Student Computer Help Desk can be reached by calling 985-549-2700.
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