OFFICE OF TECHNOLOGY
The Office of Technology, located mainly in McClimans Hall, includes three departments:
Client Services, Enterprise Resource Planning and Client Connectivity. The Office
of Technology also includes the Web Development Team. The Client Services group consists
of the Customer Service Center, Desktop Support, Telephone/Data Support Center (data,
phone and video) Student Technology Center, and Computer Equipment Resales. The Enterprise
Resource Planning group consists of the Database Team, Programming and Quality Assurance.
The Client Connectivity group consists of Systems Engineering, Student Interns and
Systems Administration. The mission of the Office of Technology is to enhance and
effectively utilize a progressive technological infrastructure, including the enterprise
resource planning system, content management system, learning management system, and
communication systems; and to ensure that students, faculty and staff have the opportunity
to take advantage of current and emerging technology resources in alignment with the
university's mission of leading the educational, economic, and cultural development
of Southeast Louisiana.
The Office of Technology serves the university as an administrative and instructional
facility, providing computer support for students, faculty and staff, and supports
other technology services required by the university. The Office of Technology supports
more than 200 physical servers, over 100 virtual servers, 500 virtual desktops, and
more than 150 terabytes of storage. These servers are used to host the university's
PeopleSoft administrative applications, as well as other academic and administrative
systems. A fiber optic backbone connects every building on campus and serves local
and remote labs, classrooms, faculty, and staff offices. Fiber-optic lines to Baton
Rouge, Livingston and Mandeville provide Internet and network connectivity for users
at those campuses. Through the use of compressed video, the university is also connected
to any other campus in the state included in the Board of Regents Video Network. Three
uninterruptible power supplies and a natural gas/propane generator allow the computer
room to continue functioning in the event of a power failure. In the event of a disaster
that incapacitates the data center, core administrative and academic applications
can be moved quickly to back-up systems at our Business Continuity Center. University
telephone services are provided through an Avaya PBX and Shortel VOIP systems, which
are housed in McClimans Hall.
The above systems support a variety of software for programming (COBOL, C, BASIC,
Pascal, FORTRAN, Ada), database development (Oracle, PeopleSoft). Statistical packages
available include SPSS and SAS.
The Southeastern network gives personnel access to supercomputers and other services
via e-mail, FTP and WWW. A 1Gbps connection through Hunt Communications serves as
the primary Internet bandwidth. A redundant 125Mbps of Internet bandwidth is also
available through LONI, the Louisiana Optical Network Initiative.
All students, faculty and staff are automatically assigned a network account upon
registration or employment. Information about the Office of Technology and education
in the use of technology is provided through online information, short courses and
consultation with Client Services. The university utilizes servers running Linux and
Apache for web server access. Web services include HTML, php and multimedia streaming.
Students are allowed to establish personal web pages under Google web services. Southeastern
can be found on the web at www.southeastern.edu. The voice system can be reached at 1-800-222-7358 or 985-549-5800. The Office of Technology's web page is located at www.southeastern.edu/admin/technology.
High speed internet access is also available in all university housing facilities.
A wireless network is available to all Southeastern students, faculty and staff. Visitors
and guests may also have access.
Additional computing support is offered through local area networks and associated
file servers. These networks make available word processing software and permit faculty
and staff to send and receive electronic mail. Google Apps have also been made available.
There are nearly 50 computer labs on- and off-campus for support of the students,
faculty and staff. The equipment in these labs range from virtual computing stations
to multi-media super PCs, printers, scanners, and CD/DVD players. Open labs, with
more than 70 seats available to all students and majors, are available seven days
a week from 6 a.m. until 2 a.m. in Fayard Hall. Complete schedules for all labs are maintained on the Student Productivity
Services website http://www.southeastern.edu/admin/sps/. Student Productivity Services is responsible for staffing and maintenance of all
computer labs operated under the Student Technology Fee. Student Technology Assistants
and Graduate Assistants are hired and trained to assist students with technology needs.
Moodle, Gmail, and Leonet training are available to students. To attend a session,
students can sign up online at http://www.southeastern.edu/admin/sps/training/registration/index.html
The Student Technology Center which is managed by Student Productivity Services offers
an equipment checkout service to students in our Mane Media room. Laptops, tablets,
projectors, digital cameras, digital video cameras, graphing calculators, audio recorders
and tripods are available for checkout. For a specific list of the items available
and to find out how to check out this equipment visit http://www.southeastern.edu/admin/sps/manemedia/index.html.
Southeastern offers compressed video classes on the main campus. Instructors can
originate in a classroom on campus, and transmit to other locations. The room can
also receive compressed video classes from other universities. We utilize Video over
IP to deliver the classes. The equipment includes Polycom Codecs, large monitors,
cameras, and a projector. The selection of sources in the room includes a document
camera and PC video output. Southeastern also employs the latest A/V technology in
more than 100 classrooms throughout the campus, thus enabling instructors to deliver
content-rich multimedia lectures and presentations.
Laptops, tablets, projectors, digital cameras and digital media packs are available
for checkout by students. To find out how to check out this equipment, visit www.southeastern.edu/sps and click Equipment Checkout.
A Student Computer Help Desk provides phone support for Southeastern students in various
aspects of technology including online course issues, Internet questions, Southeastern-related
information, Student Technology Fee supported software applications and e-mail account
questions. The Student Computer Help Desk can be reached by calling 985-549-2700.
