On the Job Courtesy Tips

On the Job Courtesy Tips

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For you to connect with customers/clients, work effectively with co-workers, and ultimately succeed in your job, it is essential to pay attention to common courtesies - they make a difference in creating relationships and making lasting positive impressions!


Top 10 Common Office Discourtesies

  1. Not returning phone calls, voice mail, or email in a timely manner.
  2. Showing up late to meetings or answering cell phones during meetings.
  3. Visiting co-workers; inattentive to their work demands.
  4. Clogging the email system with lengthy messages.
  5. Borrowing co-workers' office supplies and not returning them.
  6. Setting the copy machine for special copy features and not changing it back.
  7. Using the last piece of paper in the printer or copier and not refilling paper trays.
  8. Not cleaning up office kitchen after use.
  9. Taking the last cup of coffee and not making more.
  10. Playing the radio or CDs too loudly or constantly.


To avoid discourtesies toward your co-workers, keep in mind the following:


Basic Manners

  • Say "please," "thank you," "hello," "Good Morning," and "Good-bye." It's so easy, but many take this for granted.
  • Smile and look interested in others – make eye contact, and listen! Project a positive, cheerful attitude.
  • Be a class act! Demonstrate a well-mannered, appropriately dressed, professional demeanor.
  • Show up to work on time. Be punctual!
  • Do what you say you will do and in the time frame you said you would.
  • Open doors (regardless of gender).
  • Respect others' time.
  • Offer to assist!
  • Compliment others; give credit when due.
  • Write thank-you notes, or even thank you emails!


Language Tips

  • Speak well of others or keep quiet! Stay away from office gossip.
  • Be aware of slang, and avoid foul language or sarcasm.
  • Explain acronyms and jargon.
  • Be careful where you hold conversations (elevators, hallways, restaurants, etc.).
  • Power robbers such as "I hope," "I guess," "maybe" and "probably" undermine credibility.


Use Technology Appropriately

  • Cell phones Don't hold private conversations at work. Never disrupt your work or a meeting to take or make calls.
  • Speaker phone Don't use unless it's a conference call! Pick up your phone – if not, you can appear arrogant!
  • Pagers/beepers Put on vibrate and don't check private/confidential information around others.
  • Email Conduct a spell check before sending, keep the length short and use a subject line. Also, if you'll be out of the office for a few days, for example, set up an auto response stating this, and when you expect to return and respond to your emails. Don't forget to turn off the auto response when you return!
  • Fax Include a cover sheet that contains the number of pages being faxed and your phone number.
  • Voicemail When leaving someone a message, say your name and number slowly at the beginning and again at the end. And, on your office phone voicemail, if you'll be out of the office for a few days, for example, change voicemail to reflect this! But, don't forget to update when you return! Also, make sure your personal voicemail (for example, on cell phone, is professional as well).
  • Telephone Put a smile on your face and nothing in your mouth! If scheduling an appointment, double-check dates and times for accuracy – repeat to caller or person you're calling!