Disruptive Individual

Who is a disruptive individual?

  • An individual who makes threats of physical harm to you, others, or themselves.

  • An individual who has a weapon. Refer to armed subjects  protocol.

  • An individual who behaves in a bizarre manner or exhibits unstable behavior patterns.

  • The individual who appears to be intoxicated or under the influence of a controlled

What action should I take?

  • Contact law enforcement at 911 or the Department of Public Safety at (254) 501-5800.

  • Give your name and campus location with a brief explanation of the situation.

  • Take note of the individual’s age, personal appearance, clothing, vehicle or any other
    information that would help identify the individual.

Express your authority with non-verbal cues

  • Sit or stand erect.

  • Square your shoulders.

  • Smile and make eye contact.

  • Speak clearly and distinctly.

  • Maintain a constant voice volume, but not too loud.

Cues to avoid

  • Do not touch your face.

  • Observe the individual’s personal space and do not stand too close.

  • Do not touch the person.

  • Do not slouch, glare or sigh at the individual.

Anger management tactics

  • Get their attention: Use their name, ask them to sit down.

  • Acknowledge their feelings: Paraphrase what they say so they will know you are listening.

  • Get them moving: Offer a chair, move them to a private area if possible.

  • Offer assistance: Use the word “we” to include them in the solution process.

  • Tell them exactly what you can do for them and when.

  • Offer an alternative if appropriate.

  • Advise co-workers of the potential problem if possible.

  • Call for aid immediately if you sense the situation is getting out of hand.