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- 1. Please mark your Southeastern status.
  - Undergraduate Student
  - Graduate Student
  - Faculty
  - Staff
  - Alumni
  - Other
- 2. How did you learn about the "Ask A Librarian" Reference Service?
  - Library Web page
  - Library instruction session
  - LS102 class
  - Other, please specify
- 3. Which "Ask A Librarian" reference service did you use?
  - Chat
  - Telephone
  - Text Messaging
  - E-mail
  - RCS Appointment
- 4. How satisfied were you with the speed of the response you received to your question?
  - Very Satisfied
  - Satisfied
  - Not Satisfied
  - No comment
- 5. How satisfied were you with the answer you received to your question?
  - Very Satisfied
  - Satisfied
  - Not Satisfied
  - No comment
- 6. Would you use the "Ask A Librarian" service again?
  - Yes
  - No
- 7. How could the "Ask A Librarian" service be improved?
- 8. Between what hours are you most likely to ask a question of the "Ask A Librarian" service?
  - 12 AM to 6 AM
  - 6 AM to 12 Noon
  - 12 Noon to 6 PM
  - 6 PM to 12 Midnight
  - Not sure
- 9. Any other suggestions or comments?

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