Online Access Help

Online Access Help



If you are having trouble accessing the library databases or electronic reserves, please use the following checklist to troubleshoot your problem.

  1. I don't know my UserID and PIN.
    The User ID will be your W number (e.g., w0123456). The PIN will be your 6 digit birthdate (e.g., 032181 for March 21, 1981).
    Sample logon screen

  2. After entering my UserID and PIN, I get an error message.
    Common logon error messages and what to do.

  3. After entering my UserID and PIN, I get the logon screen again.
    Other software on your PC may be interfering with access.

  4. I get a "security failure. data encryption error" message.
    You may be using an outdated version of Internet Explorer. 

  5. I get a "security alert" box that asks to allow a cookie to be sent.
    You may need to enable cookies. 

  6. I get a "page not found" or "connection refused" error.
    You may be behind a firewall.

  7. My access problem is different from those listed.
    Other troubleshooting solutions to try.

  8. I'm having trouble printing.
    Solutions to common printing problems.

  9. If you need further help, please contact Ask A Librarian.

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