Flood Recovery FAQs

 

  1. Is campus open?
    Campus sustained no flood damage and is open.  

  2. When is the start of classes?
    Southeastern modified its fall academic calendar to begin classes on Monday, Aug. 22 and extended deadlines for financial aid, course selection and payment.
    Key date changes are indicated below with additional changes made to the university academic calendar: 
    Aug. 22-24: Drop/Add Period (students will be able to drop to zero hours, if needed)
    Aug. 24: Final Day to cancel registration with a 100% refund*
    Aug. 26: Financial Aid refunds will be disbursed to Bank Mobile (formerly Higher One) 

    *The university will continue to consider refunds past this date on a case-by-case basis for students impacted by the flooding.

  3. When is Fee Payment Deadline? Will my classes be dropped?
    If you have been impacted by the flood and WERE NOT ABLE TO pay your fees, special accommodations may be requested.  Your classes for fall 2016 have not been cancelled.  Please submit requests to studentaccounts@southeastern.edu.

  4. Does “Pending Financial Aid” cover my tuition, fees and other charges?
    Financial Aid has been posted as "Pending Aid" to the accounts of all students who have completed the application process. This is the standard process for applying aid to the students' bills before aid is actually disbursed. If your pending aid is greater than your charges, you are considered fully paid.  If the pending aid is less than your charges, the difference is your account balance.  In either case, your classes will not be cancelled until we hear from you. Please contact us at finaid@southeastern.edu as soon as possible.

  5. How can I make changes to the financial aid awards I originally accepted?
    If you need to change your award in any way please contact Financial Aid as soon as possible at finaid@southeastern.edu.  For example, some students who did not need loan funds originally may now want to receive loan funds. If you want to alter your financial aid award or if you want to be reconsidered for aid for which you are eligible, please stop by the financial aid office or email finaid@southeastern.edu right away.

  6. Are there other payment options?
    Students who need assistance with payment options or need to request a modified payment plan, please contact the Controller's Office at studentaccounts@southeastern.edu.

  7. What happens if I can’t make it to the first week of classes?
    Students who’ve been impacted by flooding and may not be able to make it to classes are asked to contact their professors/instructors directly to let them know. Professors/Instructors have been instructed to work on a case-by-case basis with students who will miss classes and assignments.

  8. What will happen if I decide I cannot attend this semester? 
    First, please let us know if you know you will not attend by contacting enrollmentservices@southeastern.edu.  If you are uncertain, please know that we will work with students on an individual basis to aid in getting your semester started if you are able to do so. 

  9. When can I pick up my textbooks?
    Textbook Rental is open with extended hours:
    Monday, Aug. 22 and Tuesday, Aug. 23: 7 am - 7 pm
    Wednesday, Aug. 24 and Thursday, Aug. 25: 7 am- 6 pm
    Normal Hours resume Friday, Aug. 26.

  10. What if my textbooks were destroyed in the flood?
    Textbook Rental will replace books that were destroyed at no cost to the student. You are welcome to go to Textbook Rental to pick up your set of replacements. Please email textbooks@southeastern.edu with any specific questions.

  11. Can I still move in to my residence hall?
    If you were impacted by flooding and need additional time before you can move in, please contact universityhousing@southeastern.edu.

  12. Can I pick up my parking pass?
    Students, faculty, and staff may pick up parking tags from 7:30am - 4:45pm Monday - Thursday and 7:30 am - 12:15 pm on Friday at the University Parking Office in Pride Hall, which is located at 1301 SGA Drive.

  13. Will I get a ticket if I don't have my parking pass when I first come to campus?
    Parking Operations has suspended ticketing on campus excepting violations involving handicap parking, parking in maintenance area, on grass, blocking of other vehicles and/or causing safety hazards through Sept. 6.

  14. What if my parking pass was destroyed/lost?  If my vehicle was destroyed but I still have my parking pass, can it transfer to another vehicle?
    Parking operations will replace parking passes destroyed/lost in the flood at no cost to the individual.  And, yes, a parking pass may be transferred to another vehicle.  Please contact parking@southeastern.edu for assistance with transfer. 

  15. What about Student ID cards?
    Student ID cards may be picked up from Campus Card Operations, which is open with extended hours (see below). Students whose ID cards were destroyed in the flooding may pick up replacement ID cards at no cost.
    Monday, Aug. 22 and Tuesday, Aug. 23: 7:30 am - 6 pm
    Normal Hours resume Wednesday, Aug. 24.

  16. What about Late Orientation?  
    New students who were unable to participate in Late Orientation on Monday, August 22, but are still interested in attending Southeastern this semester should contact admissions@southeastern.edu as soon as possible to make alternate orientation arrangements.

  17. Will we still have Fall Break?
    Unfortunately, no.

  18. Are there new hours for dining services, the Bookstore and various other offices on campus in light of the new semester calendar?

    Yes, here are some updated hours of operation.

  19. Are the Traditions events still going on? 
    Yes, most are but the days and times may have shifted. 

  20. Are there counselors available for those impacted by flooding? 

    Counselors are available at the University Counseling Center for faculty, students and staff who may be feeling overwhelmed by flood related issues. Students can access the counseling center in the Student Union Annex or call (985) 549-3894 for appointments. As always, the University Counseling Center will work to fit crisis appointments in immediately.

    Several disaster recovery support groups for students, faculty and staff will also meet in the Student Union, room 2202.  Licensed professional counselors will be on hand for crisis debriefing and general questions and concerns on the following dates:
    Tuesday, Aug. 23 from 11 am - 12 pm
    Wednesday, Aug. 24 from 11 am - 12 pm
    Thursday, Aug,. 25 from 1 - 2 pm
    Tuesday, Aug. 30 from 11 am - 12 pm
    Wednesday, Aug. 31 from 11 am - 12 pm
    Thursday, Sept. 1 from 1 - 2 pm.  

  21. What if my Southeastern diploma was ruined in the floods? 
    Southeastern will replace it at no charge. Please contact the Office of the Registrar at records@southeastern.edu to submit your request.


    STILL HAVE QUESTIONS?
    about Orientation: admissions@southeastern.edu

    about Enrollment: enrollmentservices@southeastern.edu

    about Financial Aid: finaid@southeastern.edu

    about Payments: studentaccounts@southeastern.edu

    about Textbooks: textbooks@southeastern.edu

    about Housing: universityhousing@southeastern.edu