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The Office of Technology includes three departments: Client Services, Enterprise Resource Planning and Client Connectivity. The Office of Technology also includes the Solutions Team and Web Development Team. The Client Services group consists of the Customer Service Center, Desktop Support, Telephone/Data Support Center (data, phone and video) Student Technology Center, and Computer Equipment Resales. The Enterprise Resource Planning group consists of the Database Team, Programming and Quality Assurance. The Client Connectivity group consists of Systems Engineering, Student Interns and Systems Administration. The mission of the Office of Technology is to enhance and effectively utilize a progressive technological infrastructure, including the enterprise resource planning system, content management system, learning management system, and communication systems; and to ensure that students, faculty and staff have the opportunity to take advantage of current and emerging technology resources in alignment with the university’s mission of leading the educational, economic, and cultural development of Southeast Louisiana.
The Office of Technology serves the university as an administrative and instructional facility, providing computer support for students, faculty and staff, and supports other technology services required by the university. The Office of Technology supports more than 200 physical servers, over 200 virtual servers, 700 virtual desktops, and more than 200 terabytes of storage. These servers are used to host the university's PeopleSoft and Workday administrative applications, the Moodle learning management systems, as well as other academic and administrative systems. As we implement Workday to replace PeopleSoft in the next few years, the number of onsite servers may be reduced. Many of the new systems rely on virtual servers and cloud based systems.
A fiber optic backbone connects every building on campus and serves local and remote labs, classrooms, faculty, and staff offices. Fiber-optic lines to Baton Rouge, Livingston, Ruston, and downtown Hammond provide Internet and network connectivity for users and systems at those campuses. Through the use of compressed video, the university is also connected to any other campus in the state included in the Board of Regents Video Network. Three uninterruptible power supplies and a natural gas/propane generator allow the data center to continue functioning in the event of a power failure. In the event of a disaster that incapacitates the data center, core administrative and academic applications can be moved quickly to back-up systems at our Business Continuity Center. University telephone services are provided through Avaya PBX and ShoreTel VOIP systems.
The above systems support a variety of software for programming (COBOL, C, C#, perl, python, php), database development (Oracle, PeopleSoft, MS-SQL, MySQL). Statistical packages available include SPSS and SAS.
The Southeastern network gives personnel access to supercomputers and other services via e-mail, SSH and WWW. A 2Gbps connection through Hunt Communications serves as the primary Internet bandwidth for the main campus and dorms. A 1Gb connection through Charter provides internet access for our wireless users. A redundant multi Gb Internet connection is also available through LONI, the Louisiana Optical Network Initiative.
All students, faculty and staff are automatically assigned a network account upon registration or employment. Information about the Office of Technology and education in the use of technology is provided through online information, short courses and consultation with Client Services. The university utilizes servers running Linux and Apache for web server access. Web services include HTML, php and multimedia streaming. Students are allowed to establish personal web pages under Google web services. Southeastern can be found on the web at www.southeastern.edu. The voice system can be reached at 1-800-222-7358 or 985-549-5800. The Office of Technology’s web page is located at www.southeastern.edu/admin/technology.
High speed Internet and wireless access is also available in all university housing facilities. A secure wireless network is available to all Southeastern students, faculty and staff. Visitors and guests may also have access. To find out more about our wireless network and the growing number of hot spots around campus, visit www.southeastern.edu/admin/cc/network/wireless/coverage/.
Additional computing support is offered through local area networks and associated file servers. These networks make available word processing software and permit faculty and staff to send and receive electronic mail. Google Apps have also been made available.
There are approximately 50 computer labs on- and off-campus for support of the students, faculty and staff. The equipment in these labs range from virtual computing stations to multi-media PCs, printers, scanners, and CD/DVD players.
Open labs with 76 seats available to all students and majors are available in the Student Technology Center. Complete schedules for all labs, as well as a full list of services, can be found on the Student Technology Center website http://www.southeastern.edu/admin/sps/.
The Student Technology Center, which is managed by Student Productivity Services, offers an equipment checkout service to actively enrolled students. Laptops, tablets, projectors, digital cameras, digital video cameras, graphing calculators, audio recorders, device chargers and tripods are available for checkout. For a specific list of the items available and to find out how to check out this equipment visit http://www.southeastern.edu/admin/sps/manemedia/index.html.
A Student Computer Help Desk, also a part of the Student Technology Center, provides phone support for Southeastern students in various aspects of technology including online course issues, Internet questions, Southeastern-related information, Student Technology Fee supported software applications and e-mail account questions. Moodle, Gmail, and LEONet training are available to actively enrolled students. To schedule a session, students can sign up online at http://www.southeastern.edu/admin/sps/training/registration/index.html. The Student Computer Help Desk, as well as any other services provided by the Student Technology Center, can be reached by calling 985-549-2700.
Student Productivity Services is responsible for staffing and maintenance of all computer labs operated under the Student Technology Fee. Student Technology Assistants and Graduate Assistants are hired and trained to assist students with technology needs.
Southeastern offers compressed video classes on the main campus. Instructors can originate in a classroom on campus, and transmit to other locations. The room can also receive compressed video classes from other universities. We utilize Video over IP to deliver the classes. The equipment includes Polycom Codecs, large monitors, cameras, and a projector. The selection of sources in the room includes a document camera and PC video output. Southeastern also employs the latest A/V technology in more than 100 classrooms throughout the campus, thus enabling instructors to deliver content-rich multimedia lectures and presentations.
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