Audix Voice Mail Reference Sheet

Audix Voice Mail Reference Sheet



 

Welcome To Audix
General Information
Logging Into The Audix System
Greetings And Special Recordings
Getting And Responding To Messages


WELCOME TO AUDIX

 

Your AUDIX voice messaging system is a complete call answering and voice mail system.

 

AUDIX answers your calls when you are unavailable or too busy to answer your phone. Callers can then leave messages in your voice "mailbox." Later, at a time convenient to you, you can access your mailbox to get those messages.

 

AUDIX also lets you leave messages in the voice mail-boxes of other AUDIX user when they don’t answer their phones.

 

Top of Page

 

VOICE MAIL

 

AUDIX also lets you record messages in advance and send the directly to the voice mailboxes of other AUDIX users without actually calling their phones.

 

Conversely, other users can record and send voice mail messages directly to your mailbox. When convenient, you can access your mailbox to get those messages.

 

Top of Page

 

TERMS/CONCEPTS

 

Header: A summary of an incoming message (equivalent to return address and postmark on a letter). It includes the length of the message in minutes and/or seconds: "Message from John doe received 7:34 AM, Friday, April first, 70 seconds, extension 5050."

 

Address: A number or name specified for an outgoing message (equivalent to an address on a letter).

 

AUDIX Mailbox: Your personal storage area for incoming and outgoing messages (and headers). Your incoming and outgoing messages are stored in categories according to their status. The system keeps incoming messages until you delete them or until an automatic deletion date. Because space is limited, it is wise to regularly review and delete messages.

 

Incoming Messages (Received by you):

 

New: Messages you have not yet retrieved.

 

Unopened: Messages of which you have listened to the headers, but not the message itself.
Old: Messages you have listened to but have not yet deleted.
Outgoing Messages (Sent by you):

 

Delivered: Messages that have been delivered but have not yet been listened to by the recipient.
Accessed: Messages that have been delivered and listened to by the recipient.

Undelivered: Messages that have not yet been sent because you scheduled them for future delivery. You can listen to, re-address, and re-record these messages any time before delivery.

Nondeliverable: Messages that could not be delivered, usually because the intended recipient’s mailbox is full. You can listen to, re-address, and re-record these messages.
Filed: Copies of outgoing messages that you saved to re-send and/or modify.

 

End of selection

 

Top of Page

 


General Information

 

AUDIX voice prompts tell you what to do at every step in a task. Once you have selected the appropriate Activity Menu Option, you can rely solely on the voice prompts to figure out what to do.

 

Press *H (Help) or *4 to find out what step you are on in a task and what your options are. Always use *H when you forget what to do next.

 

Activity Menu: This menu includes the Initial activities you can select after logging into the system. After you log in, you use your phone keys to access menu options. There are layers of menus, and their options are described as you progress through each activity. The first layer is called the Activity Menu. You can always get back to the main menu by pressing *R (or *7).

 

End of second selection

 

Top of Page

 

 

Logging into the AUDIX System.

 

Logging into the system quickly: From your phone dial 5000 and Press the # sign (you don’t need to type your extension), and enter your password.

 

Logging in from anywhere: From any phone connected to the voice mail system, dial 5000, then enter your extension and password.

 

Logging in from off campus: Dial 549-5000 (include985 if calling long distance), then enter your extension and password.

 

Logging in after leaving a message: After you get the greeting for another user’s voice mailbox, you can press #R to log into your voice mailbox. Press *R immediately or leave a message and then press *R. This feature is useful for long distance or pay calls because you can leave and get messages with one phone call.

 

Passwords: The system default password is 2468. When you first use Audix, you will have to use the password of 2468. After you enter the default password, the system will ask you to enter a five (5) digit password. At that time, enter the password you wish to use.

 

Passwords do expire. The system will notify you when a new password is needed. Should you forget your password, please contact Telephone Services and we will reset your password to the default of 2468.

 

Changing Your Password: If the system asks you to change your password as you log in, you must press 1 and begin at step 2 in the instructions below. You can change your password at any time after logging in by following the entire procedure, beginning at step 1.

 

Step 1: Press 5 4 from the Activity Menu

 

Step 2: Enter new password (up to 15 digits) and press #.

 

Step 3: Re-enter new password and press #.

 

End of third selection

 

Top of Page

 

 

Greetings and Special Recordings

 

Record Your Name: You can replace the system greeting for your voice mailbox with your own name. Callers will hear your voice instead of AUDIX and feel more comfortable about leaving messages. If the system asks you to record your name as you log in, you must press 1 and begin at step 2 in the instructions below. You can record your name at any time after logging in by following the entire procedure, beginning at step 1.

 

Step 1: Press 5 5 from the Activity Menu

 

Step 2: Say your name after the tone

 

Step 3: Press 1

 

Step 4: Press # to approve

 

To Respond to the Header or Messages follow these instructions:

 

To reply to sender by voice mail, press 1 1 6 or 1 7. To reply and attach original, press 1 1 9. After recording, press # to approve, then schedule delivery or press # to send now.
To call sender, press 1 0

 

To record a message to someone other than the sender, press 1 4. Record at the tone, then press # to approve the message.

 

To forward with comment, press 1 2 and follow voice prompts.

 

To delete a message, press * D or *3.

 

To scan messages quickly, Press 7 from the Activity Menu and press one of the following:

 

To scan headers and messages, Press 1

 

To scan headers only, Press 2

 

To scan messages only, Press 3

 

Top of Page

 

Create Personal Greetings
The AUDIX voice mail system allows you to record and store several personal greetings, each for a specific situation. You can manually activate each greeting as needed. You can assign special numbers to greetings to help you remember them. For example:

 

Normal Greeting #1

 

Covering Info #2 (C)

 

Lunch #3 (L)

 

Returning Soon #7 (RT)

 

Trip or Vacation #8 (TV)

 

To Record Greeting:

 

Step 1: Press 3 from the Activity Menu

 

Step 2: Listen to a summary of active greetings

 

Step 3: Press 1 to record or re-record a greeting

 

Step 4: Enter a number (1-9) for the greeting

 

Step 5: Speak greeting at the tone

 

Step 6: Press 1 to stop or pause

 

Step 7: Press 1 to continue, 2 3 to play back, #D to delete

 

Step 8: Press # to approve

 

To act on a new greeting:

 

Press # to leave the greeting inactive or follow the voice prompts to activate the greeting.

 

To activate a previously recorded greeting:

 

Step 1: Press 3 2 from the Activity Menu

 

Step 2: Listen to the first greeting status statement

 

Step 3: Press any combination of the following:

 

0 to listen to a greeting

 

1 to re-record a greeting

 

*D or *3 to delete and skip to the next greeting

 

2 to return to the previous greeting

 

# to save and skip to the next greeting

 

* # to quit scanning greetings

 

end of selection

 

Top of Page

 

 

Getting and Responding to Messages:

 

To Get Messages follow these instructions:

 

Step 1: Press 2 from the Activity Message

 

Step 2: Press 0 to listen to the message. To rewind the message (or return to previous message) press 2. To play back the header, press 2 3.
To reply to sender by voice mail, press 1 1 6 or 1 7. To reply and attach original, press 1 1 9. After recording, press # to approve, then schedule delivery or press # to send now.
To call sender, press 1 0

 

To record a message to someone other than the sender, press 1 4. Record at the tone, then press # to approve the message.

 

To forward with comment, press 1 2 and follow voice prompts.

 

To delete a message, press * D or *3.

 

To scan messages quickly, Press 7 from the Activity Menu and press one of the following:

 

To scan headers and messages, Press 1
To scan headers only, Press 2

 

To scan messages only, Press 3

 

Top of Page

 

 









CONTACT USCAMPUS MAPDIRECTORIES |  GIVING  | MOODLELEONETWEBMAIL