Audix Voice Mail Reference Sheet
Welcome To Audix
General Information
Logging Into The Audix System
Greetings And Special Recordings
Getting And Responding To Messages
Your AUDIX voice messaging system is a complete call answering and voice mail system.
AUDIX answers your calls when you are unavailable or too busy to answer your phone.
Callers can then leave messages in your voice “mailbox.” Later, at a time convenient
to you, you can access your mailbox to get those messages.
AUDIX also lets you leave messages in the voice mail-boxes of other AUDIX user when
they don’t answer their phones.
VOICE MAIL
AUDIX also lets you record messages in advance and send the directly to the voice
mailboxes of other AUDIX users without actually calling their phones.
Conversely, other users can record and send voice mail messages directly to your mailbox.
When convenient, you can access your mailbox to get those messages.
TERMS/CONCEPTS
Header: A summary of an incoming message (equivalent to return address and postmark
on a letter). It includes the length of the message in minutes and/or seconds: “Message
from John doe received 7:34 AM, Friday, April first, 70 seconds, extension 5050.”
Address: A number or name specified for an outgoing message (equivalent to an address
on a letter).
AUDIX Mailbox: Your personal storage area for incoming and outgoing messages (and
headers). Your incoming and outgoing messages are stored in categories according to
their status. The system keeps incoming messages until you delete them or until an
automatic deletion date. Because space is limited, it is wise to regularly review
and delete messages.
Incoming Messages (Received by you):
New: Messages you have not yet retrieved.
Unopened: Messages of which you have listened to the headers, but not the message
itself.
Old: Messages you have listened to but have not yet deleted.
Outgoing Messages (Sent by you):
Delivered: Messages that have been delivered but have not yet been listened to by
the recipient.
Accessed: Messages that have been delivered and listened to by the recipient.
Undelivered: Messages that have not yet been sent because you scheduled them for future
delivery. You can listen to, re-address, and re-record these messages any time before
delivery.
Nondeliverable: Messages that could not be delivered, usually because the intended
recipient’s mailbox is full. You can listen to, re-address, and re-record these messages.
Filed: Copies of outgoing messages that you saved to re-send and/or modify.
General Information
AUDIX voice prompts tell you what to do at every step in a task. Once you have selected
the appropriate Activity Menu Option, you can rely solely on the voice prompts to
figure out what to do.
Press *H (Help) or *4 to find out what step you are on in a task and what your options
are. Always use *H when you forget what to do next.
Activity Menu: This menu includes the Initial activities you can select after logging
into the system. After you log in, you use your phone keys to access menu options.
There are layers of menus, and their options are described as you progress through
each activity. The first layer is called the Activity Menu. You can always get back
to the main menu by pressing *R (or *7).
Logging into the AUDIX System.
Logging into the system quickly: From your phone dial 5000 and Press the # sign (you
don’t need to type your extension), and enter your password.
Logging in from anywhere: From any phone connected to the voice mail system, dial
5000, then enter your extension and password.
Logging in from off campus: Dial 549-5000 (include985 if calling long distance), then
enter your extension and password.
Logging in after leaving a message: After you get the greeting for another user’s
voice mailbox, you can press #R to log into your voice mailbox. Press *R immediately
or leave a message and then press *R. This feature is useful for long distance or
pay calls because you can leave and get messages with one phone call.
Passwords: The system default password is 2468. When you first use Audix, you will
have to use the password of 2468. After you enter the default password, the system
will ask you to enter a five (5) digit password. At that time, enter the password
you wish to use.
Passwords do expire. The system will notify you when a new password is needed. Should
you forget your password, please contact Telephone Services and we will reset your
password to the default of 2468.
Changing Your Password: If the system asks you to change your password as you log
in, you must press 1 and begin at step 2 in the instructions below. You can change
your password at any time after logging in by following the entire procedure, beginning
at step 1.
Step 1: Press 5 4 from the Activity Menu
Step 2: Enter new password (up to 15 digits) and press #.
Step 3: Re-enter new password and press #.
Greetings and Special Recordings
Record Your Name: You can replace the system greeting for your voice mailbox with
your own name. Callers will hear your voice instead of AUDIX and feel more comfortable
about leaving messages. If the system asks you to record your name as you log in,
you must press 1 and begin at step 2 in the instructions below. You can record your
name at any time after logging in by following the entire procedure, beginning at
step 1.
Step 1: Press 5 5 from the Activity Menu
Step 2: Say your name after the tone
Step 3: Press 1
Step 4: Press # to approve
To Respond to the Header or Messages follow these instructions:
To reply to sender by voice mail, press 1 1 6 or 1 7. To reply and attach original,
press 1 1 9. After recording, press # to approve, then schedule delivery or press
# to send now.
To call sender, press 1 0
To record a message to someone other than the sender, press 1 4. Record at the tone,
then press # to approve the message.
To forward with comment, press 1 2 and follow voice prompts.
To delete a message, press * D or *3.
To scan messages quickly, Press 7 from the Activity Menu and press one of the following:
To scan headers and messages, Press 1
To scan headers only, Press 2
To scan messages only, Press 3
Create Personal Greetings
The AUDIX voice mail system allows you to record and store several personal greetings,
each for a specific situation. You can manually activate each greeting as needed.
You can assign special numbers to greetings to help you remember them. For example:
Normal Greeting #1
Covering Info #2 (C)
Lunch #3 (L)
Returning Soon #7 (RT)
Trip or Vacation #8 (TV)
To Record Greeting:
Step 1: Press 3 from the Activity Menu
Step 2: Listen to a summary of active greetings
Step 3: Press 1 to record or re-record a greeting
Step 4: Enter a number (1-9) for the greeting
Step 5: Speak greeting at the tone
Step 6: Press 1 to stop or pause
Step 7: Press 1 to continue, 2 3 to play back, #D to delete
Step 8: Press # to approve
To act on a new greeting:
Press # to leave the greeting inactive or follow the voice prompts to activate the
greeting.
To activate a previously recorded greeting:
Step 1: Press 3 2 from the Activity Menu
Step 2: Listen to the first greeting status statement
Step 3: Press any combination of the following:
0 to listen to a greeting
1 to re-record a greeting
*D or *3 to delete and skip to the next greeting
2 to return to the previous greeting
# to save and skip to the next greeting
* # to quit scanning greetings
Getting and Responding to Messages:
To Get Messages follow these instructions:
Step 1: Press 2 from the Activity Message
Step 2: Press 0 to listen to the message. To rewind the message (or return to previous
message) press 2. To play back the header, press 2 3.
To reply to sender by voice mail, press 1 1 6 or 1 7. To reply and attach original,
press 1 1 9. After recording, press # to approve, then schedule delivery or press
# to send now.
To call sender, press 1 0
To record a message to someone other than the sender, press 1 4. Record at the tone,
then press # to approve the message.
To forward with comment, press 1 2 and follow voice prompts.
To delete a message, press * D or *3.
To scan messages quickly, Press 7 from the Activity Menu and press one of the following:
To scan headers and messages, Press 1
To scan headers only, Press 2
To scan messages only, Press 3
