Who is a disruptive individual?

• An individual who makes threats of physical harm to you, others, or themselves.

• An individual who has a weapon. Refer to armed subjects  protocol.

• An individual who behaves in a bizarre manner or exhibits unstable behavior patterns.

• The individual who appears to be intoxicated or under the influence of a controlled
  substance.

What action should I take?

• Contact law enforcement at 911 or the Department of Public Safety at (254) 501-5800.

• Give your name and campus location with a brief explanation of the situation.

• Take note of the individual’s age, personal appearance, clothing, vehicle or any other
  information that would help identify the individual.

Express your authority with non-verbal cues

• Sit or stand erect.

• Square your shoulders.

• Smile and make eye contact.

• Speak clearly and distinctly.

• Maintain a constant voice volume, but not too loud.

Cues to avoid

• Do not touch your face.

• Observe the individual’s personal space and do not stand too close.

• Do not touch the person.

• Do not slouch, glare or sigh at the individual.

Anger management tactics

• Get their attention: Use their name, ask them to sit down.

• Acknowledge their feelings: Paraphrase what they say so they will know you are listening.

• Get them moving: Offer a chair, move them to a private area if possible.

• Offer assistance: Use the word “we” to include them in the solution process.

• Tell them exactly what you can do for them and when.

• Offer an alternative if appropriate.

• Advise co-workers of the potential problem if possible.

• Call for aid immediately if you sense the situation is getting out of hand.