What to do in a Crisis

While it is difficult to completely capture the definition of a mental health crisis, the following are some examples: suicidal thoughts, self-harm behaviors, homicidal thoughts, suicide attempt, recent
victim of sexual/physical assault, and recent victim of domestic violence.

In all scenarios, please do not use email communication during a mental health crisis. We are unable to monitor our email communications at all times, and we want all crisis scenarios to be addressed as quickly as possible.

The University Counseling Center provides emergency on-call services for on-campus mental health crisis.

For mental health emergencies, call the UCC Crisis Line at 833-603-0008.  For any on campus emergencies where there is a threat to safety, call University Police at 985-549-22

For mental health emergencies, call the UCC Crisis Line at 833-603-0008.  For any off campus emergencies where there is a threat to safety, call 911 or go to your nearest emergency room.

If a mental health crisis occurs during regular work hours, students are encouraged to come to the UCC immediately to see a counselor or call 985-549-3894.  When you arrive at the UCC, please inform the front office staff of the crisis.  If necessary, the UCC may serve as a referral agent to off-campus agencies such as hospitals, facilities, or private practitioners that are deemed most appropriate.

What happens if my counselor decides an emergency evaluation is needed?

• University Police will be contacted to assist in transportation to the hospital.
• The transport will be completed either through UPD or Acadian Ambulance.
• Medical staff will meet with you to discuss any mental health and medical concerns.
• A physician, social worker, and nurse will determine the best care for you.
• Sometimes, it is determined that a student needs immediate care, and this would involve being transferred to a Behavioral Health Treatment Provider.

Upon discharge, you will receive Discharge Paperwork or a Discharge Plan/Summary.  Please be sure this is forwarded to the Office of Advocacy and Accountability in Mims Hall 2nd floor and the University Counseling Center. One or both of these offices will assist you in returning to campus.  If further resources are needed, please consult the Office of Advocacy and Accountability’s Resource Page.

In all scenarios, please do not use email communication during a mental health crisis. We are unable to monitor our email communications at all times, and we want all crisis scenarios to be addressed as quickly as possible.