Online Access Help

Online Access Help

If you are having trouble accessing the library databases or electronic reserves,
please use the following checklist to troubleshoot your problem.

        1. I don’t know my UserID and PIN.
          The User ID will be your W number (e.g., w0123456). The PIN will be your 6 digit birthdate
          (e.g., 052403 for May 24, 2003).
          Sample logon screen

        2. After entering my UserID and PIN, I get an error message.
          Common logon error messages and what to do.
        3. After entering my UserID and PIN, I get the logon screen again.
          Other software on your PC may be interfering with access.
        4. I get a “security failure. data encryption error” message.
          You may be using an outdated version of Internet Explorer. 
        5. I get a “security alert” box that asks to allow a cookie to be sent.
          You may need to enable cookies. 
        6. I get a “page not found” or “connection refused” error.
          You may be behind a firewall.
        7. My access problem is different from those listed.
          Other troubleshooting solutions to try.
        8. I’m having trouble printing.
          Solutions to common printing problems.

 If you need further help, please contact Ask A Librarian

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