If you are having trouble accessing the library databases or electronic reserves, please use the following checklist to troubleshoot your problem.

1. I don't know my UserID and PIN.
   The User ID will be your W number (e.g., w0123456). The PIN will be your 6 digit birthdate (e.g., 032181 for March 21, 1981).
   Sample logon screen
   
   
2. After entering my UserID and PIN, I get an error message.
   Common logon error messages and what to do.
   
   
3. After entering my UserID and PIN, I get the logon screen again.
   Other software on your PC may be interfering with access.
   
   
4. I get a "security failure. data encryption error" message.
   You may be using an outdated version of Internet Explorer. 
   
   
5. I get a "security alert" box that asks to allow a cookie to be sent.
   You may need to enable cookies. 
   
   
6. I get a "page not found" or "connection refused" error.
   You may be behind a firewall.
   
   
7. My access problem is different from those listed.
   Other troubleshooting solutions to try.
   
   
8. I'm having trouble printing.
   Solutions to common printing problems.
   
   
If you need further help, please contact Ask A Librarian.