Online Access Help

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Online Access Help

If you are having trouble accessing the library databases or electronic resources, please use the following checklist to troubleshoot your problem.

You log in with either your User ID or W number (Ex. W0123456).

The PIN will be your 6-digit birthdate (Ex. 052403 for May 24, 2003).

Sample login screen

Common login error messages and what to do

Other software on your PC may be interfering with access.

You may be using an outdated version of Internet Explorer.

You may need to enable cookies.

You may be behind a firewall.

Other troubleshooting solutions to try

Solutions to common printing problems

If you need further help, please contact Ask A Librarian.

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